In this present fast moving world, a person can’t take part in a conversation always. So using these Wonder of AI – Chatbots in those cases are extremely helpful.
What is a Chatbot?
A chatbot is a computer program specifically an artificial intelligence which conducts a conversation via auditory or textual methods in place of the human user. It helps entrepreneurs to know more about the customer’s demands. So dialogue systems use Chatbots for various practical purposes including customer service or information acquisition. Some companies use sophisticated natural language processing systems, but many simpler systems scan for keywords within the input.
Background of Chatbots
The invention of chatbots is the result of a constant effort of AI scientists. In 1966, Joseph Weizenbaum’s program ELIZA was first able to fool users into believing that they were talking to a real human. ELIZA’s key method of operation was taken to research on chatbots afterward.
Development of Chatbots
Most people prefer to engage with programs that are human-like, and this gives chatbot-style techniques a potentially useful role in interactive systems that need to extract information from users, as long as that information is relatively straightforward and falls into predictable categories. After a lot of research work, a notable AI named ALICE was invented. Though ALICE is still purely based on pattern matching techniques without any reasoning capabilities. Afterward, many amazing chatbots have been invented which have successfully passed the Turing test.
Most popular Wonder of AI – Chatbots
Many companies’ chatbots run on messaging apps like Facebook Messenger, WeChat, WhatsApp, Slack, Telegram, or via SMS. Chatbottle, Botlist, and Thereisabotforthat are some common search engine bots. Google assistant, Apple’s Siri, Facebook Messenger’s Poncho can be considered the most popular chatbots.
Use of chatbots
Chatbots can be used in the improvement of the customer care service of a company. Many companies explore ways they can use chatbots internally such as for Customer Support, Human Resources, or even in Internet-of-Things projects. Recently chatbots are being used in toys such as Toytalk, Hello Barbie, most specifically Cognitoy of IBM. Most of the large companies such as Lloyds Banking Group, Royal Bank of Scotland, Renault are now using automated online assistants instead of call centers with humans to provide a fast point of contact.
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